"Shambles"

A review of Metro Garden Buildings Ltd by Roy written on Wednesday 1st of July 2020

We ordered a timber structure in February, 4 weeks before lock-down. We then received a call to say because of the lock-down, the installation had been postponed [fair enough]. A new install date was set. To ensure I had the footings correctly sized, I called them and got the sizes of the post shoes. I then had the foundation built. Two days before installation they called me to say they couldn't now get the quoted sized post shoes - in other words, my fixing points would now be incorrect, leaving me either to risk the fitting or pay someone to return to alter the foundation!. Anyway, it gets worse - on the day of installation, they called to say the fitters had forgotten to load the shoes and could they drop off the timber and return to fit the following week! I had arranged for my family to visit for the first time in over 3 months for a barby and now we get this news. Crying, my wife asked of they could return the following day or the one after that - Metro said no, it would disrupt their plans! Now, bare in mind, I have paid an electrician to rig up power and to return following install to do the second fix, I've paid a joiner to do the base, I've invited the family round, you could imagine we were upset. When I tried to convey this, they slammed the phone down on me! It transpires this was the director of the company! Needless to say I cancelled the order and given that this was ordered through Haydock Garden Buildings, I won't be going back to either which is a shame on Haydock as I've bought numerous things through them and they too, by association will lose any further trade. I even suggested they could have sent someone from their offices to Manchester with the shoes (an hours drive, tops) - at least this tiny inconvenience would have ensured the installation but they never offered this. Absolute shambles from start to finish.

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